A Customer Case Study: Why is our service model so effective? Print Version (16 kb) Beth and Joe are successful attorneys. They recently left a big law firm to build an IP practice on their own. Joe lives in Danville and Beth lives in Orinda. Most of their clients are in the San Francisco financial district. Our Walnut Creek center is ideally located: only 30 minutes to their clients by BART and less than a 15 minute drive from their respective homes. Beth and Joe are on the road or in meetings all the time. The phone never stops ringing. They cannot afford to miss the important calls so our staff (their staff!) answers their calls, screens them, announces them, patches them, or forwards them to voice mail, as instructed. Beth and Joe rarely receive customers at their office. But when they do, they appreciate the professionalism of our staff (their staff!) greeting and escorting the visitors to the elegant conference room with coffee and a smile. They like to access the Web through the center's T-1 fast Internet connection when they need to do research on their online library, which service they can subscribe to at a discount through Pacific Business Centers. They do appreciate not having to pay for the conference room, the equipment in the copying room, or even their executive office furniture. It's all part of the package they got when they moved in! There lies the benefit of a shared office infrastructure. Small businesses like Beth's and Joe's could not afford a full time receptionist, a full fledge copying room infrastructure, a T-1 line, or a networked color laser printer. With Pacific Business Centers they can because that expensive infrastructure is shared amongst many other tenants. IT and admin support is available on demand. Under a pay-per-use model. Our facilities and business support services are equal to that of their former big law firm or of any Fortune 500 company, but they only pay for the services they need, when they need them. No overhead. No waste! Beth and Joe are fictitious characters who very closely resemble actual customers. Whether they are attorneys, software developers, sales executives, or local entrepreneurs, Pacific Business Centers customers realize that our bundling of office space and services provides for a very cost-effective business model. How cost effective is it? It will depend upon your individual situation. Click here for a cost comparison between traditional office space and Pacific Business Centers space. By the way… our attorney friends recently discovered that our staff can manage their Quickbooks accounting needs too. Two or three hours a month of bookkeeping services at $49/hour by our very efficient bookkeeper will save them at least twice as much time pulling their hair out on something not productive to their core business. Needless to say… they are relieved. That's six or seven hours a month saved to focus on what they do best: build a successful legal practice. < Return to Press Coverage | Return to Top ^